After the decision has been made to purchase a new applicant tracking system (ATS), it is very important to consider the vendor that you will be working with. A system may seem like exactly the right fit for your organization, but if the vendor is not right for you, you may not get everything you expect from the deal. The following tips can help you to ensure that the vendor you select is a good match.
Make Sure the Vendor Supports Your Company Profile
Some vendors and ATS solutions work best with staffing agencies, while others work best with small to medium businesses, and still others with enterprise level companies. Unfortunately, vendors may say that they work with all three in order to maximize the number of clients. Reviews can help you to find out the truth about how well a particular vendor works with your company profile type.
Find Out About Training Offerings
Some ATS vendors will offer training options, while others will not offer this service. If the ATS is easy to set up and easy to use, it may be possible to implement the system without training, but it is better to err on the side of caution than to find out that you don’t understand how to make the system work for you after you have already committed to it. If you don’t have associates with technical knowledge working at your organization, it may be wise to opt for a vendor that offers training.
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Research Company Support
ATS vendors generally say that they offer 24/7 support, but the reality may be that there is a long wait at certain times. Having resources such as knowledge libraries where you can look up answers to your questions may turn out to be more helpful than having a person available to answer your call. Upgrades and updates are also an important consideration when gauging the quality of a vendor’s support.
Learn about the Vendor’s Reporting Tool
Reporting tools are important to compliance and ROI calculation, so you should know what type of reporting is available before making a final decision on a vendor. Diversity reporting may help to fulfill EEOC requirements and time-to-fill reporting may be instrumental when trying to factor ROI. When these reports are standard offerings by an ATS vendor, it can save time and trouble.
Ensure Integration Ease
An ATS generally does not act as a stand-alone system, but integrates with other human resources software. If there is software already in place, speak to the vendor to find out how difficult it will be to integrate a new ATS with the existing systems. How the vendor responds may tell you a lot, not just about the actual integration issue, but about how supportive the vendor will be with helping you with all future support needs.
Do a Reference Check on the Company
Vendors will typically provide about five references upon request. Of course, these are apt to be the happiest clients that the ATS vendor has, so you can maximize the value of your interactions by preparing questions to ask these clients carefully. Checking these references and doing a little outside research to find out how satisfied other customers are with the vendor may help you to assess how well your company will work with the vendor.